Q: Will my package be shipped to me discreetly? A: TENGA for Men ships your product to you in discreet plain packaging to ensure your privacy is respected. Q: Who do you use for shipping? A: Packages will be shipped by Canada Post. Q: How long will it take for my product to arrive? A: If you live in the BC Lower Mainland, your product should arrive in 2 business days. If you live in BC, outside the lower mainland, your product should arrive in 3 business days. If you live in Alberta, your product should arrive arrive in 4 business days. If you live in Saskatchewan, your product should arrive in 4-5 business days. If you live in Manitoba, your product should arrive in 4-5 business days. If you live in Ontario, your product should arrive in 5-6 business days. If you live in Quebec, your product should arrive in 6-7 business days. If you live in the Maritimes, your product should arrive in 6-7 business days. If you live in the United States, your product should arrive in 5-12 business days. Q: What is your return policy? A: Due to the intimate nature of the products, we cannot accept returns unless the product is defective. If a product is found to be defective, please inform us within 10 days of receiving the product to obtain product return form. A replacement product will be shipped to you free of charge, however, the customer is responsible for shipping to us. Q: What credit cards are accepted? A: We accept Visa & Mastercard. Q: Do you accept phone orders? A: We cannot accept phone orders as we need written confirmation of all orders.
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